The arbitration procedure of the private Bausparkassen
The private Bausparkassen have always made great efforts to provide their customers with the best possible service.
However, differences of opinion between a customer and a Bausparkasse may occur. If such differences cannot be resolved directly between the Bausparkasse and its customer, the customer may initiate an arbitration procedure with the Schlichtungsstelle (Arbitration Office) of the private Bausparkassen. This settlement procedure has been established to find out-of-court solutions for legal disputes.
All private Bausparkassen in Germany participate in the arbitration procedure. Here is a list of all private Bausparkassen in Germany.
In case you have a dispute with one of these Bausparkassen which cannot be resolved, you may file a request with the Schlichtungsstelle.
For this purpose, please use this form or formulate your request individually.
When formulating your request, please include the name of the Bausparkasse and where applicable the account number of the Bauspar or loan contract which is the subject of your request.
Please describe the underlying facts of your dispute. Within your presentation you should also describe in detail your claim against the Bausparkasse and what exactly your desired outcome would be (for example: withdrawal of the contract concluded, refund of fees, payment of bonus interests, compensation, etc.). Please also state how the Bausparkasse has responded to your request.
Along with your request please include copies of the relevant documents, such as a copy of the Bauspar or loan contract, as well as the applicable general terms and conditions (General Bauspar conditions and general loan terms and conditions). Please also include copies of any documents or correspondence prior to the contract and a copy of the correspondence with the Bausparkasse in this matter.
In many cases copies of recent statements of your Bauspar account can also be helpful.